01Answers with your information
Opening hours, services, prices and terms: yours, with nothing made up. If it doesn’t know, it says so and flags it.
What it knows about your business
Opening hoursServicesPricesTerms
Your business answers, books and gets paid on its own. You step in when it matters.
An assistant on your business WhatsApp that replies straight away, books into your real diary and takes the deposit in the chat.
Clínica Alameda
Business account · AI assistant
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Hi, have you got a slot for a scale and polish this week?
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Hi, I’m the AI assistant for Clínica Alameda. Yes: Thursday 17:30 or Friday 10:00. Which suits you better? If you’d rather speak to a person, type ‘person’.
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Friday at 10
- Booked ✓ Friday 10:00 with Dra. Ruiz. To confirm it, the €20 deposit can be paid here: 20,00 € Bizum or card Secure link · expires in 30 min
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Done
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Appointment confirmed ✓ Friday 10:00 · Dra. Ruiz. It’s in the clinic’s diary. I’ll remind you the day before.
Proof in figures
First reply
< 1 min
At any hour, including outside opening times.
In production
since 2026
Handling the bookings at our own studio in Madrid.
Left unanswered
0 messages
If the assistant doesn’t know, it tells a person. It never goes quiet.
Your business WhatsApp is already your front desk. It’s just that nobody is on it at nine at night.
Customers message when they can: on the way to work, on a break, on a Sunday. If the reply comes the next day, many of them have already booked somewhere else.
A concierge is always there, uses the same judgement every time and passes things to the right person. That’s what Conserjía does on your WhatsApp: it replies, books, takes the deposit and leaves your day in order.
And since August 2026, EU law requires businesses to say when customers are talking to an AI. It comes as standard, with a person one message away.
Unread
3 notifications-
WhatsApp Business
Hi, have you got a slot for a scale and polish this week?
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Missed call
Unsaved number, no voicemail left.
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WhatsApp Business
Are you open on Saturday mornings?
Answered at the next day.
What it does
What a good concierge would do, in your chat.
01
02Books into your real diary
Offers free slots, confirms, sends a reminder and rebooks if the customer’s plans change.
Thursday Free
Friday Booked ✓
ReminderThe day before
03Takes the deposit in the chat
Bizum or card through a secure link. Fewer empty slots and fewer ‘sorry, I forgot’.
20,00 €Deposit paid ✓ Bizum or card · Secure link, expires in 30 min Sent Paid
04Hands over to a person, with context
When the customer asks, or when it should, your team steps in with the whole conversation in front of them.
Customer asks for a person
Clínica Alameda ·
Context: scale and polish, Friday 10:00
05Leaves your day in order
Every morning, a sheet with what was booked, what was paid and what needs your decision.
Day sheet example
Conversations 31
Appointments booked 9
Deposits taken 180 €
Passed to a person 2
06On your own WhatsApp
Your number, your business account, your data. We set it up and look after it, and you never depend on someone else’s number.
Clínica Alameda
Business account · AI assistant
Verified in your name
07On the phone too
A virtual receptionist with artificial intelligence that picks up when you can’t, books into your real diary and passes the call to a person when needed. On your existing number, without changing provider.
When the voice assistant steps in
- When you’re busy. If the line is engaged or nobody picks up within the seconds you set, the call goes to the assistant instead of being lost.
- Out of hours. At night, over lunch, on Sunday. The assistant books an appointment, takes a message or passes the call to an on-call mobile.
- When the diary is the reason for the call. ‘I’d like to book an appointment’ is the most common call at a clinic, a salon or a garage, and the one that least needs a person: the assistant checks the real diary and books.
At the end of the day you get a sheet with the calls answered, the appointments booked, the messages taken and the calls that went to a person.
Fisio Centro
Voice call · AI assistant
- Customer
Hi, I’m calling to book an appointment, my back’s been hurting since Monday.
- Assistant
Hi, this is the voice assistant for Fisio Centro, an artificial-intelligence system. This call is recorded so we can book you in correctly. I can book you in with a physiotherapist; if you’d rather speak to a person, say ‘person’. Would tomorrow morning or tomorrow afternoon suit you better?
- Customer
Afternoon, from five onwards.
- Assistant
I have tomorrow at 17:30 with Andrés or at 18:45 with Lucía. Which one shall I book?
- Customer
Half five, please.
- Assistant
Booked ✓ Tomorrow 17:30 with Andrés. I’ll send the confirmation by WhatsApp to this number with the address. If you can’t make it, just reply to that message. Take care.
What it does on a call
- It introduces itself as an AI and mentions the recording, in its first sentence. It offers ‘person’ to reach someone on the team.
- It understands why they’re calling: a new appointment, a change, a cancellation, a question about opening hours or the address, a message.
- It books into your diary, with your practitioners, your appointment lengths and your free slots, and confirms by WhatsApp to the same number with the address and how to cancel.
- It takes a message when the call isn’t about an appointment, and sends it to you in writing with the caller’s number.
- It transfers the call to the person you choose if the caller asks, if there’s an emergency or if the conversation goes beyond what it knows how to do.
For businesses that live by their diary.
If your customers book, ask about prices and message you outside opening hours, the concierge answers them the way you would and tells you when you’re needed.
Clinics and dentists
New patients with a deposit, reminders and freed-up slots that fill themselves again.
Clínica Alameda fictional business
Clínica Alameda
Business account · AI assistant
- Today
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Hi, have you got a slot for a scale and polish this week?
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Hi, I’m the AI assistant for Clínica Alameda. Yes: Thursday 17:30 or Friday 10:00. Which suits you better? If you’d rather speak to a person, type ‘person’.
Beauty and hair
Bookings by service and by stylist, with no double bookings.
Estudio Marea fictional business
Estudio Marea
Business account · AI assistant
- Today
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How long do highlights with a cut take?
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Hi, I’m the AI assistant for Estudio Marea. Highlights with a cut take about two and a half hours. I have Tuesday at 11:00 and Thursday at 16:30. If you’d rather speak to a person, type ‘person’.
Physio and health
Each therapist’s real diary and a reminder the day before.
Fisio Centro fictional business
Fisio Centro
Voice call · AI assistant
- Today
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Customer Hi, I’m calling to book an appointment, my back’s been hurting since Monday.
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Assistant Hi, this is the voice assistant for Fisio Centro, an artificial-intelligence system. This call is recorded so we can book you in correctly. I can book you in with a physiotherapist; if you’d rather speak to a person, say ‘person’. Would tomorrow morning or tomorrow afternoon suit you better?
Restaurants
Tables, groups and set menus booked without picking up the phone in the middle of service.
Casa Mar fictional business
Casa Mar
Business account · AI assistant
- Today
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Hi, have you got a table for 4 on Saturday around 21:30?
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Hi, I’m the AI assistant for Casa Mar. On Saturday at 21:30 I have a table for four inside; on the terrace, only at 21:00. Which would you prefer? If you’d rather speak to a person, type ‘person’.
Garages and trades
Drop-off, quotes and bookings without interrupting whoever is doing the work.
Taller Sierra fictional business
Taller Sierra
Business account · AI assistant
- Today
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Can you check my brakes this week?
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Hi, I’m the AI assistant for Taller Sierra. For a brake check I have Wednesday first thing or Friday afternoon. Which suits you better? If you’d rather speak to a person, type ‘person’.
Studios and academies
Trial classes, class passes and timetable changes sorted in the chat.
Estudio Ribera fictional business
Estudio Ribera
Business account · AI assistant
- Today
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Can I try a class before I buy a pass?
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Hi, I’m the AI assistant for Estudio Ribera. Yes, your first class is a trial. There are places on Monday at 19:00 and Wednesday at 10:00. If you’d rather speak to a person, type ‘person’.
How it works
Up and running in weeks, not quarters.
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Week 1
We listen to your business
What your customers ask, what you book, what you charge and who decides what.
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Week 2
We set up your concierge
On your business WhatsApp, connected to your diary and to the way you take payment.
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Week 3
You test it first
With your real cases, until it answers the way you would.
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Every month
We look after it with you
We review conversations, fine-tune it and tell you what happened, with figures.
The day sheet
Every morning, the day sheet: what was booked, what was paid and what is waiting for your decision.
Day sheet
Clínica Alameda, fictional business- Conversations
- 31
- Appointments booked
- 9
- Deposits taken
- 180 €
- Passed to a person
- 2
| TimeConversation | Outcome |
|---|---|
| Scale and polish this week | Booked ✓Friday 10:00 · Dra. Ruiz |
| Deposit for the scale and polish | Deposit paid ✓20,00 € · Bizum or card |
| Customer asks for a person | Passed to a personContext: scale and polish, Friday 10:00 |
| Are you open on Saturday mornings? | AnsweredWith your opening hours |
Sample conversation and figures · fictional business
A real case · our own
“Since summer 2026 it has handled the bookings for our studio in Madrid on WhatsApp and Instagram while the team is with clients.”
- Answers by chat at any hour
- WhatsApp and Instagram in the same concierge
- Deposit taken in the chat
- A person one message away
Compliance and control
What the law requires, as standard.
What your customers expect, too.
- AI disclosed · art. 50 It introduces itself as an AI assistant in the first message (EU AI Act, art. 50).
- Person available A person is available whenever the customer asks; it is never the only channel.
- EU Conversations hosted in the European Union and handled under the GDPR; customers can opt out at any time by sending ‘STOP’.
- Your own account On your company’s WhatsApp Business account, verified in your name.
- Your rules Prices, policies and opening hours set by you: the assistant doesn’t improvise them.
- Record A record of every conversation, so you know what was said and why.
- Recorded call On the phone it always says in its first sentence that it is an artificial-intelligence system and that the call is recorded, and why.
- Emergencies It doesn’t triage emergencies: if it detects an urgent situation, it says so and transfers the call to the number you have given.
What people ask us before they start.
Question not here? Call us on +34 919 595 900 or ask it in the demo.
Can I keep using WhatsApp Business on my phone?
Yes. Your team still sees and writes from the app; the assistant handles whatever nobody has picked up and lets you know when a person is needed.
What happens when it doesn’t know something?
It says so, doesn’t make anything up, and alerts the person you have chosen, with the whole conversation in front of them.
How long does it take to get going?
About three weeks: listening to how you work, setting it up on your WhatsApp and testing it with you before it goes live to customers.
What does it cost?
A set-up fee and a monthly fee depending on what it handles; we give you the figures in the demo, based on your numbers. WhatsApp messages are charged separately by Meta and you see them in your own account.
Who owns the WhatsApp account?
You do. It’s in your company’s name, with your number. If you ever stop working with us, you keep it, with everything in it.
Is it compliant?
The assistant introduces itself as an AI in the first message, there is always a person available and we work under a data processing agreement: conversations are hosted in the European Union and the suppliers outside the EU (the language model and email) operate under standard contractual clauses. The details are in the privacy policy, the terms and the AI use page, all in Spanish.
See your concierge working on your own cases.
The demo is a 30-minute video call: you tell us how you look after customers today and we show it to you with your real questions.
- 30 minThe demo, by video call
- 3 weeksSet-up, with a monthly review and figures
- 6 sectorsClinics, beauty, physio, restaurants, garages and academies