Your garage answers while you are under a car

What it does in a garage

In a garage, the person who answers the phone is the one who’s under the car. WhatsApp gets checked with oily hands or not at all, and the messages pile up: ‘when can you look at it?’, a photo of a warning light, ‘is my car ready yet?’. Each one either gets answered late or interrupts a job halfway through, and the customer who doesn’t hear back rings another garage.

Conserjía answers the garage’s WhatsApp Business in under a minute, at any hour, with the real diary in front of it:

• Bookings. Services, oil changes, tyres, brakes, MOTs and pre-MOT checks: with the real free slots and how long each job takes, so three cars don’t turn up at the same time for one ramp.
• Photos and details of the fault. It collects the photo of the warning light or the part, the make, model and year and what the customer has noticed, and attaches it all to the booking. The mechanic gets to the car knowing what to look for, and nobody has to ring the customer later to ask.
• Quotes. The fixed prices you give it, exactly as they are. Those that depend on seeing the car are written by the garage; the assistant sends them to the customer and gets their go-ahead in writing, before any work starts.
• ‘Your car is ready’. When the garage marks the job as done, the assistant tells the customer whatever you want them to know (the amount, collection times) and answers their questions.
• Reminders. The day before the booking, with the option to move it, so a slot that was going to sit empty goes back into the diary.
• The usual questions. Opening hours, address, whether there’s a courtesy car, how to pay. With your information and nothing else.

What used to be several phone calls for one car (booking, asking the price, approving the quote, asking whether it’s ready, saying you’re on your way) becomes one conversation that the customer has saved on their phone, and so does the garage.

What it doesn’t do

• It doesn’t diagnose. Not from a photo, not from a voice note, not from ‘it’s making a funny noise’. That’s for the mechanic to decide with the car in front of them.
• It doesn’t invent prices or haggle. It answers with your price list, and whatever isn’t on it, it asks about.
• It doesn’t promise timings it doesn’t control. If a part hasn’t arrived, it doesn’t guess when it will: it replies with what the garage has told it or asks a person.
• It doesn’t replace you. Any customer can type ‘person’ and talk to you or whoever you choose.

A day with Conserjía

You roll up the shutter at eight with the diary up to date. The cars coming in today have their bookings, and the ones booked last night arrive with a photo, the model and what the customer has noticed. Mid-morning, the mechanic writes the quote for the Ibiza with the squealing brakes; the assistant sends it to the customer and, as soon as they reply ‘go ahead’, the job starts with the approval in writing in the chat.

Meanwhile WhatsApp answers itself: new bookings, changes, ‘is my car ready yet?’. What the assistant can’t sort out (a complaint, an unusual fault, a customer who wants to speak to the boss) reaches a person with the conversation in front of them, so no message goes unanswered. In the afternoon, every finished car means a message to its owner with the collection time, without anyone putting down a spanner to write it.

When you close, you have a sheet with what happened: how many conversations, how many new bookings and which ones went to a person, and why. Once a month we go through it with you, with figures, to adjust whatever needs it: a job that takes longer than planned, a price that changed, a question the assistant couldn’t answer.

If what rings most in your garage is the phone, the same assistant can answer calls on your existing number, like an answerphone that also books the job. We explain it in the voice assistant.

The assistant introduces itself as an AI assistant in its first message, as required under EU law (AI Act, art. 50), and always offers to put the customer through to someone on your team. Conversations are hosted in the European Union (the language model is a processor in the United States under standard contractual clauses, as the privacy policy explains, in Spanish), and the WhatsApp account is yours, in your garage’s name.

Who it’s for

For independent garages, body shops, tyre centres and motorbike workshops, and for other trades that work by appointment where the person answering is the person doing the job. It works the same with one ramp as with six, because what matters is your diary. And it helps most where the office is one person who is reception, parts and till all at once.

If what you’re losing is calls rather than messages, start with the text to send back when you miss one. If you get a few messages a day, WhatsApp Business quick replies and a well-written away message are enough. If they pile up while you’re working, book a demo. It’s a 30-minute video call, we reply in under 24 working hours and set-up takes three weeks.